1. Scope and Legal Basis
This website service policy is based on the EU Digital Services Act (DSA) and its 2024 implementing regulations, the E-commerce Directive, the General Data Protection Regulation (GDPR), and the VAT Digital Era Directive (ViDA). It applies to all users of our services through growfortis.com within the European Economic Area (EEA). As a small or medium-sized enterprise (with fewer than 50 employees and an annual turnover of less than €10 million), we are exempt from some of the more complex obligations under the DSA, but we remain subject to core requirements such as transparency reporting. This policy specifically addresses the protection of users under the age of 16, strictly adhering to Article 8 of the GDPR regarding the processing of children's personal data.
2. Service Content and Terms of Use
2.1 Scope of Services
We provide the following services through growfortis.com:
Children's clothing product display and online sales
Order tracking and management
Member account services
Product consultation and customer support
Children's clothing matching and size recommendation tools
All services are provided electronically. By using this website, users consent to receive contracts, notices, and other legal documents electronically, which have the same legal force and effect as paper documents.
2.2 Terms of Use
Users must be at least 16 years of age or have the explicit consent of their parents/legal guardians to use this website.
You must provide accurate and complete personal information, including a valid email address, when registering an account.
EU member states may stipulate a lower age of consent (but not less than 13 years). Please refer to the laws of your country for specific requirements.
The use of automated programs or tools to bulk access website content or interfere with the normal operation of the service is prohibited.
3. Electronic Contracts and Order Process
3.1 Contract Formation
The product information displayed on the website constitutes an invitation to make an offer, and your order constitutes an offer.
The order confirmation email we send is deemed an acceptance, and the electronic contract is officially formed at this point.
The terms of the contract are based on the information provided at the time of order confirmation, including product description, price, and shipping information.
All electronic contracts use EU-recognized electronic signature technology to ensure their legal validity.
3.2 Order Processing
Once submitted, the order will be reviewed within 24 hours to confirm availability and payment information.
After successful payment, the system will automatically send an order confirmation email to the email address you provide.
Order status can be checked through "My Account" Real-time tracking, key milestone changes will be notified via email.
Due to the EU tax exemption policy changes effective July 2025, applicable taxes will be automatically calculated at checkout. Details are available on the checkout page.
4. User Rights and Obligations
4.1 User Rights
Receive clear and accurate product information and terms of service
Right to be informed and correct order information
Enjoy a 14-day, no-questions-asked return policy under the Consumer Rights Directive (see Returns and Exchanges for details)
Request reasonable compensation for website service interruptions
For child users, parents or guardians can request to review and delete their children's browsing history.
4.2 User Obligations
Maintain your account information securely and be responsible for all activities using your account.
Provide true and accurate personal data and promptly notify us of any updates.
Do not upload or disseminate any illegal, infringing, or inappropriate content.
Comply with relevant EU and member state laws and regulations on e-commerce.
Child users require prior consent from their parents or legal guardians to use our services.
5. Content Management and Security
5.1 Content Guidelines
All product information on this website (including images, descriptions, and size charts) is reviewed for accuracy and compliance.
We reserve the right to review user reviews and will handle complaints of inappropriate content within 72 hours.
Any content that is harmful to children's safety is prohibited. Such content will be removed immediately and reported to regulatory authorities.
5.2 Security Measures
Implementing a "Kids Safe Browsing Mode" to limit the frequency of marketing communications by default.
Providing content filtering and parental control settings.
Using EU-compliant SSL encryption to protect data transmission.
Performing regular security audits to mitigate cyberattacks and data breaches.
Our payment system complies with ViDA regulations and supports secure payment methods such as 3D Secure.
6. Data Protection and Privacy
Website data collection and processing strictly adhere to our EU Privacy Policy and only collects information necessary to provide the service.
Cookie usage complies with GDPR requirements, distinguishing between essential and non-essential cookies. Non-essential cookies require explicit user consent.
16 The processing of personal data of children under the age of 18 requires explicit authorization from their parents or guardians and is only used for necessary purposes, such as order processing.
Users can review, download, or delete their personal data through their account settings or submit a data rights request by emailing [email protected].
All data transmissions are encrypted to prevent unauthorized access.7. Service Interruptions and Technical Support
7.1 Service Availability
We promise to provide uninterrupted service 24/7, with the following exceptions:
System maintenance with prior notice (announced on the website 72 hours in advance);
Technical failures due to force majeure;
Problems with third-party service providers.
7.2 Technical Support
We provide 24/7 online customer service, with a response time of no more than 4 hours during business hours.
For technical issues, please email [email protected] and we will respond within 3 business days.
A dedicated support channel for children will be established to prioritize parental support inquiries.
8. Limitation of Liability and Disclaimer
We are not responsible for service interruptions caused by system maintenance, upgrades, or force majeure, but we will make every effort to minimize the impact.
We are not responsible for any losses incurred by users through the use of third-party links; such links are provided solely for convenience.
Product information is reviewed, but if there are discrepancies due to manufacturer specification changes, we will promptly update and assist with returns and exchanges.
Under the DSA, we are obligated to remove user-generated content upon receipt of a complaint and confirmation of violations, but we do not undertake prior review.
9. Dispute Resolution and Complaint Mechanism
If you have any complaints about our services, you may first contact our Customer Service team ([email protected]) to seek a resolution.
We will respond to complaints within 3 business days and provide a resolution within 10 business days.
If no agreement can be reached, users may submit a dispute through the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
We publish an annual transparency report, disclosing data on complaint handling and the implementation of our content management measures. This report will be maintained on our website for at least 5 years.